24/7 support for mental health distress in Edinburgh

Frequently Asked Questions

Can I just drop into the Centre?

Answer

The Centre is not a drop in and if people turned up at the door they may find staff already working with a number of people. We will always offer you a prearranged time to visit when we are able to work with you.

Will I have to wait weeks for an appointment?

Answer

No. Appointments will usually be made on the same day as you call. If it is very busy you may be offered telephone support until the next day.

What questions will I be asked before I can visit the Centre?

Answer

You will be asked for your name, address, date of birth, contact number and some questions about your personal safety and that of others. You will also be asked for equal opportunities information. This will not be kept with your file it is an anonymous form and is stored securely and used by the Manager only to collect statistical information about usage of the Centre. You will also have a conversation with staff about the crisis and begin to look at how we can help.

Can I remain anonymous?

Answer

Yes you can but we can only offer you a restricted service of telephone support.

I am a carer and facing a crisis, can you help me?

Answer

Yes, all the services at the Centre are available to carers. This includes telephone support, face to face support and an extended stay.

How long can I speak to someone over the phone for?

Answer

There is no restriction on the time you can speak on the free phone number for. You may occasionally hear a few beeps on the line, this happens when another person is trying to get through. The answer machine will pick up the message and another member of staff will retrieve it from a different phone and reply to their call.

When I come in for face to face support will I need to wait a long time to see someone?

Answer

No when you have arranged to visit the Centre a member of staff will be organised to meet you.

Can I bring my support worker with me to the Crisis Centre?

Answer

Your support worker can help you to get to the Centre but when you arrive your support worker will be unable to wait for you at the Centre. Staff will be working with you to develop a crisis plan and you can arrange for your support worker to meet you when you are ready to leave.

I pass by regularly why can’t I just knock on the door?

Answer

The Centre is unable to offer a drop in service. We need to be able to ensure that we available to support people in crisis.